Other BES500 Other
Quick Overview
This page offers general guidance for your Other BES500 Other. For more personalized help try our expert AI trained to help with this appliance:
Chat with My Appliance Bot to troubleshoot issues
Appliance Bot is thinking...
Common Issues and Troubleshooting
-
**Water not flowing from the group head**
This issue can be caused by an empty water tank, the water tank not being fully inserted, the machine needing descaling, or the coffee being too finely ground or over-tamped -
**Espresso only drips from the portafilter**
If the espresso drips slowly or not at all, it could be due to too fine of a grind, too much coffee in the filter basket, over-tamping, an empty water tank, or a blocked filter basket -
**Steam wand blocked**
The steam wand can become blocked, affecting milk texturing. If blocked, the machine will stop operating and the lights will flash until a manual steam purge is completed -
**Water leaking**
This can happen due to the auto-purge feature after using the steam function or because the water tank is not fully inserted or properly locked into position. Ensuring the drip tray is firmly pushed in place and emptied regularly can help resolve this . -
**Machine ceases to operate**
The safety thermal cut-out may activate if the pump overheats. This can usually be resolved by turning the machine off for 30-60 minutes to allow it to cool down. If the problem persists, professional support may be required .
Maintenance Recommendations
-
1. **Task:** Clean the Steam Wand
Frequency: **Frequency:** After every use
**Details:** Wipe the steam wand with a damp cloth. If the steam wand holes are blocked, purge the steam or use the included cleaning tool to unblock the holes. -
2. **Task:** Perform Cleaning Cycle
Frequency: **Frequency:** After 200 extractions or when the alert is indicated
**Details:** Insert the provided cleaning disc and cleaning tablet into the filter basket and run the cleaning cycle as described in the instructions. -
3. **Task:** Descale the Machine
Frequency: **Frequency:** When the 1 CUP and STEAM button and the 2 CUP button flash alternately for 15 seconds
**Details:** Empty drip tray, fill water tank to DESCALE line, add descaling agent, and follow the descaling procedure in the manual. -
4. **Task:** Clean the Filter Baskets and Portafilter
Frequency: **Frequency:** After every use
**Details:** Rinse under hot water to remove residual coffee oils. Use the steam wand cleaning tool if the holes in the filter basket are blocked. -
5. **Task:** Clean the Shower Screen
Frequency: **Frequency:** Periodically
**Details:** Wipe the group head interior and shower screen with a damp cloth. Run hot water through the machine without any coffee in the filter basket to rinse out residual coffee. -
6. **Task:** Clean the Drip Tray
Frequency: **Frequency:** After each use or when the indicator rises
**Details:** Remove and wash both the drip tray and drip tray grid in warm soapy water. -
7. **Task:** Clean the Outer Housing
Frequency: **Frequency:** As needed
**Details:** Wipe the outer housing with a soft, damp cloth and then polish with a soft, dry cloth. Avoid using abrasive cleaners that can scratch surfaces. -
8. **Task:** Store the Machine Properly
Frequency: **Frequency:** When storing for an extended period
**Details:** Turn off and unplug the machine, empty the water tank and drip tray, and ensure the machine is cool, clean, and dry before storing upright. Do not place anything on top of the machine.
- Always turn off and unplug the machine before cleaning. Allow all parts to cool down sufficiently to avoid burns.
- Regularly clean the portafilter and filter baskets by rinsing them under hot water immediately after use to remove residual coffee oils. If the holes become blocked, use the provided cleaning tool to unblock them.
- Descale the machine regularly to prevent mineral buildup which can affect the machine's performance. Follow manufacturer instructions provided in the manual for the descaling process.
- Wipe the outer housing of the machine with a soft, damp cloth and then polish with a soft, dry cloth. Avoid using abrasive cleaners, pads, or cloths that may scratch the surface.
- Use the cleaning cycle feature on the machine when prompted by the indicator lights. The process typically involves using a cleaning disc and tablet to flush out the system.
Get Personalized Support for Your Other BES500
- Receive tailored maintenance reminders
- Access our expert AI troubleshooting 24/7
- Extend your appliance's lifespan
- Save money on unnecessary repairs
Join My Appliance Bot today and take control of your Other maintenance!
Limited time offer. Start using it free during our beta period. No credit card required.
Energy Efficiency Tips
- **Optimize Water Usage**: Only fill the water tank with the amount of water you expect to use. Avoid leaving water in the tank for long periods to prevent it from being continually heated.
- **Regular Descaling**: Perform regular descaling to ensure efficient water flow and optimal heating. Scale buildup can force the machine to use more energy to heat water.
- **Turn Off When Not in Use**: Switch off the appliance when not in use by pressing the 1 CUP and STEAM buttons simultaneously and unplugging it. This will prevent it from consuming standby power.
- **Routine Cleaning**: Clean the filter baskets, portafilter, steam wand, and drip tray regularly. Clean components work more efficiently, reducing the energy required to operate them .
- **Use the Right Filter Basket and Grind Size**: Using the appropriate filter basket (single or dual wall) and the correct grind size ensures the machine operates efficiently and doesn’t overwork to produce the desired shot volume .
- Do not immerse the power cord, power plug, or appliance in water or any other liquid .
- Always ensure the portafilter is firmly inserted and secured into the group head before starting the extraction. Never remove the portafilter during the brewing process.
- Misuse may cause injury. This appliance is recommended for household use only. Do not use this appliance for other than its intended use. Do not use in moving vehicles or boats. Do not use outdoors.
- Use caution when operating the machine, as metal surfaces are liable to get hot during use. Do not touch hot surfaces. Allow the product to cool down before moving or cleaning any parts.
- Children shall not play with the appliance. This appliance can be used by children aged from 8 years and above if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
Disposal Instructions
Before discarding the Other BES500 espresso machine, ensure it is turned off, unplugged from the power outlet, and all parts are cool, clean, and dry....
Before discarding the Other BES500 espresso machine, ensure it is turned off, unplugged from the power outlet, and all parts are cool, clean, and dry. Empty the water tank and drip tray, and store the machine in an upright position. For proper disposal, consult your local waste management company for guidelines on the disposal of electronic appliances.
Environmental Impact
The Other BES500 is designed with features like the automatic milk texturing system and low-pressure pre-infusion, ensuring efficient operation and minimized waste. However, as with all electronic appliances, improper disposal could contribute to electronic waste and environmental pollution. For environmentally friendly disposal, consider recycling programs for electronic appliances.
Available Documents
- Manual: manual.pdf
Sign up to access these documents and get personalized support for your appliance.